Artwork Terms 

By signing the order confirmation/acknowledgement I’m acknowledging that I have reviewed, understand, and agree to the terms stated below.

I acknowledge that I have reviewed the spelling, item size, maximum imprint area, colors, etc. and understand that Pantone colors, if specified, are not guaranteed.

I understand that the final imprint may be different than what appears on the artwork proof due to curvature/taper of the item, colors of the item, etc. and this proof is only an approximate representation of the final imprint. Unless an exact location is specified by the customer, the artwork is placed on the product at our discretion and we can offer no guarantees as to the exact placement of the printed artwork on the product.

I understand that due to circumstances beyond our control there is no guarantee as to how long the imprint will last or against the imprint from scratching or fading. Light imprints on dark colored items are more susceptible to possible scratching. Most of our products are made from plastic resins and printed with solvent based inks. It is not unusual for the product to have certain smells associated with the plastic itself or the inks used for printing. Any odor, if present, is not considered a defect.

FLIPFOCUS PROMOTION will assume that all copy, artwork, or other items submitted by the customer are in full compliance with all applicable laws regarding trademark, service mark, copyright, right of privacy, patent or similar protection.

Order Terms
By signing the order confirmation/acknowledgement I’m acknowledging that I have reviewed, understand, and agree to the terms stated below.

CANCELLATIONS: Once the forms are reviewed, signed, and returned to us, the order cannot be cancelled or changed and customer will be responsible for all costs involved.

CLAIMS / RETURNS: Please inspect the shipment upon its arrival. Any claims regarding pricing, product quality, product colors, or ink colors must be voiced within 5 business days of receipt of the product. If any claims are made outside of this time frame, we cannot and will not be held responsible. Unauthorized returns will not be accepted and will be returned to the customer at the customer’s expense. Orders for printed or blank (unimprinted) products cannot be returned. Customer shall hold FLIPFOCUS PROMOTION harmless from and against any and all claims, damages, costs and expenses arising from or relating to the products and services that were provided to the customer.

PRODUCTION TIME: Production time does not begin on the order until order confirmation is approved and returned with customer’s signature. If there are any questions or illegible information on these sheets, your order may be delayed and additional charges may be incurred. In the event that we contact you for clarification, your order will be considered “on hold” until we hear back from you. Production time will begin once any issues or questions have been resolved.

SHIPPING & HANDLING: We reserve the right to make adjustments to shipping, etc. at the customer’s expense to meet requested delivery dates if production is stalled by un-timely order acknowledgement, payment issues, and/or artwork proof response. If not otherwise indicated, standard production time and standard shipping will be applied to this order and will begin on the day approval is received. We reserve the right to substitute rush production for rush shipping. We are not to be held responsible for any delays or mishandling of shipments due to incorrectly listed addresses, third-party handling of shipments (such as hotels, convention centers, or central receiving), or delays by the carrier.

FAXES, EMAILS, MESSAGES, COMMUNICATION, ETC.: We are not to be held responsible for communication not received such as faxes or emails. Please call or email to confirm that the forms have been received.